TMCnet Call Center Software Week in Review

January 26, 2013

Welcome to the weekend, which means it’s time to wrap up the week’s events in call center software.

Noble Systems (News - Alert) Corporation recently announced the introduction of the Noble Maestro 7.1 for contact center management and reporting. The latest offering from Noble Systems has been designed to deliver an intuitive manager portal for the company’s Enterprise Solution Suite with the aim of simplifying tasks such as the management of campaigns, lists, and data, assigning of contact strategies, scheduling activities, and improved control over activity flows.

Read the complete article here.

KANA Software, a customer service oriented software company based in Silicon Valley, California, recently announced that its Lagan Enterprise CRM software was chosen by Staffordshire Connects, a shared government service based in the UK, to streamline and improve efficiency across a spectrum of social works including adult, social, healthcare and parking.

Find the full article here on TMCnet.

A Fortune 500 Provider of insurance products, Global 200, has signed an enterprise software license and service agreements with Cicero Inc. to deliver an integrated Cicero XM Smart Desktop solution for its call centers. Global 200, over $115 billion in assets, hopes that with the help of Cicero’s products, the new desktop will improve efficiency and customer satisfaction. Cicero XM will be used by The Insurance Provider to create a call center enhanced desktop with application quick launch, automated sign-on, search and navigation in consolidated views to present information in an organized manner for customer service representatives.

Read more at TMCnet.

CompanionLink Software has enhanced DejaOffice CRM with the introduction of a Mobile Productivity Suite especially made for “Phablet� devices. The organization has merged CompanionLink Synchronization with a competent mobile application ideal for phones with big screens. A large-screen phone platform has been initiated by the Samsung (News - Alert) (News - Alert) Galaxy Note, commonly known as phablet. Customized font and scaling choices are offered by DejaOffice, allowing mobile users to leverage this phablet platform.

Read more here.

Voice solution provider Voxware (News - Alert) has recently upgraded its Voice Management Suite to enhance its management console, VoxPilot and dashboard functionality. The new upgrade will feature a new tab for user administration within the console and improved capabilities for distribution centers and warehouses.

Read the full article here.

Canadian Federation of Independent Business or ‘CFIB’ has awarded a disappointing ‘C-’ to the Canada Revenue Agency or ‘CRA’ on the third day of Canada’s Red Tape Awareness Week. The company received such a dismal assessment largely due to the low levels of its service standards, and the deteriorating professionalism within its agents, though their accountability has been reported to have gotten better.

Read the full article here.

That’s all for this week in call center software. See you again next week!

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Apple Reports First Quarter Results

CUPERTINO, California—January 23, 2013—Apple® today announced financial results for its 13-week fiscal 2013 first quarter ended December 29, 2012. The Company posted record quarterly revenue of $54.5 billion and record quarterly net profit of $13.1 billion, or $13.81 per diluted share. These results compare to revenue of $46.3 billion and net profit of $13.1 billion, or $13.87 per diluted share, in the 14-week year-ago quarter. Gross margin was 38.6 percent compared to 44.7 percent in the year-ago quarter. International sales accounted for 61 percent of the quarter’s revenue.

Average weekly revenue was $4.2 billion in the quarter compared to $3.3 billion in the year-ago quarter.

The Company sold a record 47.8 million iPhones in the quarter, compared to 37 million in the year-ago quarter. Apple also sold a record 22.9 million iPads during the quarter, compared to 15.4 million in the year-ago quarter. The Company sold 4.1 million Macs, compared to 5.2 million in the year-ago quarter. Apple sold 12.7 million iPods in the quarter, compared to 15.4 million in the year-ago quarter.

Apple’s Board of Directors has declared a cash dividend of $2.65 per share of the Company’s common stock. The dividend is payable on February 14, 2013, to shareholders of record as of the close of business on February 11, 2013.

“We’re thrilled with record revenue of over $54 billion and sales of over 75 million iOS devices in a single quarter,� said Tim Cook, Apple’s CEO. “We’re very confident in our product pipeline as we continue to focus on innovation and making the best products in the world.�

“We’re pleased to have generated over $23 billion in cash flow from operations during the quarter,� said Peter Oppenheimer, Apple’s CFO. “We established new all-time quarterly records for iPhone and iPad sales, significantly broadened our ecosystem, and generated Apple’s highest quarterly revenue ever.�

Apple is providing the following guidance for its fiscal 2013 second quarter:

• revenue between $41 billion and $43 billion
• gross margin between 37.5 percent and 38.5 percent
• operating expenses between $3.8 billion and $3.9 billion
• other income/(expense) of $350 million
• tax rate of 26%

Apple will provide live streaming of its Q1 2013 financial results conference call beginning at 2:00 p.m. PST on January 23, 2013 at This webcast will also be available for replay for approximately two weeks thereafter.

This press release contains forward-looking statements including without limitation those about the Company’s estimated revenue, gross margin, operating expenses, other income/(expense), and tax rate. These statements involve risks and uncertainties, and actual results may differ. Risks and uncertainties include without limitation the effect of competitive and economic factors, and the Company’s reaction to those factors, on consumer and business buying decisions with respect to the Company’s products; continued competitive pressures in the marketplace; the ability of the Company to deliver to the marketplace and stimulate customer demand for new programs, products, and technological innovations on a timely basis; the effect that product introductions and transitions, changes in product pricing or mix, and/or increases in component costs could have on the Company’s gross margin; the inventory risk associated with the Company’s need to order or commit to order product components in advance of customer orders; the continued availability on acceptable terms, or at all, of certain components and services essential to the Company’s business currently obtained by the Company from sole or limited sources; the effect that the Company’s dependency on manufacturing and logistics services provided by third parties may have on the quality, quantity or cost of products manufactured or services rendered; risks associated with the Company’s international operations; the Company’s reliance on third-party intellectual property and digital content; the potential impact of a finding that the Company has infringed on the intellectual property rights of others; the Company’s dependency on the performance of distributors, carriers and other resellers of the Company’s products; the effect that product and service quality problems could have on the Company’s sales and operating profits; the continued service and availability of key executives and employees; war, terrorism, public health issues, natural disasters, and other circumstances that could disrupt supply, delivery, or demand of products; and unfavorable results of other legal proceedings. More information on potential factors that could affect the Company’s financial results is included from time to time in the “Risk Factors� and “Management’s Discussion and Analysis of Financial Condition and Results of Operations� sections of the Company’s public reports filed with the SEC, including the Company’s Form 10-K for the fiscal year ended September 29, 2012, and its Form 10-Q for the quarter ended December 29, 2012 to be filed with the SEC. The Company assumes no obligation to update any forward-looking statements or information, which speak as of their respective dates.

Apple designs Macs, the best personal computers in the world, along with OS X, iLife, iWork and professional software. Apple leads the digital music revolution with its iPods and iTunes online store. Apple has reinvented the mobile phone with its revolutionary iPhone and App Store, and is defining the future of mobile media and computing devices with iPad.

Press Contact:
Steve Dowling
(408) 974-1896

Investor Relations Contacts:
Nancy Paxton
(408) 974-5420

Joan Hoover
(408) 974-4570

Apple, the Apple logo, Mac, Mac OS and Macintosh are trademarks of Apple. Other company and product names may be trademarks of their respective owners.

Tablets Sell like Hotcakes

January 23, 2013

By Robbie Pleasant, TMCnet Contributor

Tablet sales are on the rise, and they’re not stopping any time soon. According to  estimates from ABI Research (News - Alert), in 2013, there will be around 145 million tablet devices shipped around the world thanks to affordable choices for consumers, increased adoption in the business world, and new entries into the market.

It’s expected that businesses will account for about 19 percent of all the tablet shipments in 2013, especially as more product solutions are made for the workplace. The rest of that number will be made up of individuals looking for a device they want to use as part of the company’s BYOD policy, or just those who would like to a tablet for the many benefits it can provide over a desktop PC.

In 2011, enterprises purchased 1.36 million tablets and by 2016, that number will reach nearly 100 million. In addition to the business world, tablets are also being used across education and hospitality markets, and more.

Given their versatility, it’s no wonder sales are continuing to rise. More than half of the shipments worldwide will be going to North America in 2013, with the rest of the world still ordering quite a few.

Other reports also uncovered that since 2010, the amount of adults owning personal tablet devices has skyrocketed. More than half of all adults in the U.S. access the Internet through smartphones or tablet devices, and each year those numbers grow as more people purchase devices. And as a result, we’ll see more innovation in tablets for both business and pleasure related purposes.

“The rate of innovation is slowing as tablet vendors augment their product portfolios to meet the needs of market audiences,� says Jeff Orr, senior practice director for ABI Research. “The late 2012 launches of Apple’s (News - Alert) iPad mini and a variety of slates based on Intel architecture and new Windows operating systems will only begin to show their progress this year.�

Edited by Stefania Viscusi

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Apple’s Fiscal Q1 2013 Quarter: Shattering Sales Records and Earnings, Disappointing Investors

Consensus analyst expectations: $54.98 billion in revenue; $13.48 per share in profit; gross margins of at least 36 percent (Apple's guidance) but hoping for better; 50 million iPhones sold.

Reality: Apple reported revenue of $54.51 billion, EPS of $13.81 per share, gross margins of 38.6 percent; 47.8 million iPhones sold (includes iPhone 5, 4S and 4 sales).

These are the numbers that really matter. Apple missed on total revenue expectations, though not by much, beat EPS expectations, which tempered revenue disappointment, and beat gross margin expectations - which the financial community cares about a great deal. If Apple had missed here, it would have been a much less rosy earnings call.

At the market's close at 4 p.m. ET, the stock was trading at $514.01, up $9.24 or 1.83 percent. In anticipation of Apple's earnings results announcement trading in Apple's stock was halted ahead of the call and press release, though shares - just ahead of the 5 p.m. ET call - were at $481.55, down $32.46 or 6.31 percent never the less. At the call's close and following resumption of after-hours trading, our last check-in on share price was $458.79, down $55.21 or 10.74 percent.

Apple's sales of 48.7 million iPhones within a 13 week quarter more than upended Q4 2011 sales of 37 million iPhones. Net earnings for the quarter were $13.1 billion, ahead of Q4 2011, but again keep in mind that Q4 2012 was a 13 week quarter. These results compare to revenue of $46.3 billion and net profit of $13.1 billion, or $13.87 per diluted share, in the 14-week year-ago quarter. In line with the rest of the PC industry - though almost an afterthought, Apple Mac sales were down 16 percent, with 4.1 million Macs sold compared to 5.2 million sold in the year-ago quarter. Average weekly revenue was $4.2 billion in the quarter compared to $3.3 billion in the year-ago quarter.

CEO Tim Cook underscored in his opening remarks that Apple set records in most categories, and referred to the numbers as "impressive," and that the company is steadfastly focused on innovation. Cook noted as well that over 500 million iOS devices have now been sold, with over 75 million of them sold in Q4 2012. For Q4 2012, Apple sold one iOS device every ten seconds in Q4 2012.

Peter Oppenheimer, Apple’s CFO, noted that, “We’re pleased to have generated over $23 billion in cash flow from operations during the quarter. We established new all-time quarterly records for iPhone and iPad sales, significantly broadened our ecosystem, and generated Apple’s highest quarterly revenue ever.�

During the call’s Q&A section, Cook commented on supply chain cuts and strongly suggested that relying on supply chain data points is not an accurate means of assessing sales. Cook did note that Apple was "constrained" in terms of getting as many iPhone 5 and iPhone 4S devices into the pipeline as possible in Q4 2012. Would it have been possible to sell more iPhones? The question isn't answerable, but the financial analysts were certainly expecting less "constraint."

Cook also pointed out that "revenue for revenue's sake and owning market share" is not what Apple is interested in, but rather Apple's goal is to deliver the largest market share of the best mobile device user experiences. Cook also noted that he sees the older Windows PC market as a huge iPad opportunity. He believes that as users look to upgrade from older Windows machines the iPad is well positioned to take over some share of that market.

The company now has $137.1 billion in cash and cash equivalents in hand, up from $121 billion in the previous quarter. That is simply an astounding - and in many ways a daunting - number of dollars. A key question for Apple is to figure out how to best leverage and put all of that cash to best use to maximize value. The Apple board did decide to declare a $2.65 quarterly dividend, and Apple anticipates a $35 billion outlay in share buyback over the next three years.

Finally, Apple provided guidance for fiscal Q2 2013, and followed its usual modest guidance parameters. The company noted that revenue will range between $41 billion and $43 billion - consensus analyst revenue estimates for the next quarter on the other hand are $45.38 billion. Apple also anticipates gross margin between 37.5 percent and 38.5 percent, so we can likely expect to see something over 40 percent. Operating expenses are anticipated to be between $3.8 billion and $3.9 billion.


Even for those of us very bullish on Apple, the reality that is sitting out in plain sight is that the company is now in real need of raising the innovation bar substantially. Delivering a better version of the existing iPhone and iPad family is not enough to drive Apple shares back to where they were a few months ago, toying with the $700 range.

It is also clear that Apple must "deliver the absolute best possible mobile user experience" to the other segments of the market. However, according to company officials it “is not interested in the revenue for revenue's sake" philosophy in order to move downstream and grab its share of revenue from the less expensive end of the smartphone market.

I've already explored what Apple needs to do in depth. It is absolutely critical for Apple to innovate, and it must deliver in the other growing segments of the smartphone market.

I believe the company will execute on both of these strategic fronts. Apple's share price today is an opportunity to get back into AAPL before its next generation of innovations hit. Tim Cook alluded to Apple's pipeline a number of times during today's call - I heard "innovation" and not "incremental improvements" in his comments. As has been noted previously, I view Apple's July World Wide Developers' Conference as the stage for showing us that innovation.

I look forward to that new moment in time.

Edited by Jamie Epstein

Hargray Communications Acquires iTech, Looks to Provide Managed Services

Hargray Communications, a provider of Internet, television and communications services, today entered into an agreement to purchase iTech, a managed IT services company based in Savannah, Georgia, for an undisclosed sum. This acquisition is a perfect fit as Hargray began investing millions of dollars in the construction of a fiber network in downtown Savannah just last year.

"Acquiring iTech will enable us to expand the set of business communications and IT services we bring to our customers not only in Savannah but also in South Carolina," said Andrew Rein, vice president of Sales and Marketing for Hargray, in a statement. "These products include managed IT services, data storage and backup, IP telephony and unified communications, and hosted services."

"Further, Hargray is uniquely positioned in the market with local technical support, customer care, and account executive personnel, which allows for faster response times, the highest level of reliability, custom engineering solutions, and on-site operational system design," Rein added.

Indeed, Hargray is looking to offer a full suite of managed services in Savannah, leveraging the acquisition of iTech and its team. Currently, Hargray offers a portfolio of advanced communications products which includes symmetrical advanced high speed internet capable of providing speeds up to one gigabit per second, metro Ethernet and high definition video.

The acquisition deal is due to close on January 31.

In March of last year, Hargray Communications acquired two cable systems owned by Shenandoah Telecommunications Company (Shentel (News - Alert)), which were serving the residents of Bluffton's Westbury Park neighbourhood, South Carolina, and a community in Pooler, Georgia. The conversion of Shentel's customers onto Hargray's network was completed over the summer, affecting about 200 subscribers in each neighbourhood.

In April, the company acquired Charter Communications' cable system in Beaufort, South Carolina, affecting all of Charter's customers, about 7,000 in total, in the city.

Edited by Stefania Viscusi

Where is Huawei Headed in 2013?

Huawei (News - Alert), a company that is touted as providing global information and communications technology (ICT) solutions, might feel somewhat vindicated after a recent report was released by Chairman Mike Rogers (News - Alert) and Ranking Member C.A. Dutch Ruppersberger of the Permanent Select Committee on Intelligence in October 8, 2012.

The report titled, “Investigative Report on the U.S. National Security Issues Posed by Chinese Telecommunications Companies Huawei and ZTE (News - Alert),� reveals that companies should be very careful when dealing with both Huawei and ZTE because the possibility of these companies working for the Chinese government soon is very real. During its press conference on Monday, Huawei mentioned the great numbers the company posted during this global economic downturn and little about the security issues with the company and the U.S.

"We feel that security concerns in the United States are restricted within the country and that won't have an impact on strategic decisions made by other countries. Over the past 20 years, we have not had any incidents based on security issues," said Cathy Meng, chief financial officer, Huawei, in a statement. The CFO further commented about protectionism and the effect it has on free trade, although the trade imbalance greatly favors China with the United States.

The above comment was made during the organization’s financial report for 2012 where it reported record numbers. The company’s net profit rose by 33 percent to 15.4 billion Yuan or $2.5 billion. Revenues were up by eight percent for a total of 220 billion Yuan or $35.4 billion for the year. The company expects figures to increase by 12 percent next year due to smartphone sales and cloud computing.

Meng added that Huawei is going to be making up to five percent of increased capital investment in telecom, and that cloud computing and the smartphone penetration rate is still low and there are opportunities to be had. The company is seeing encouraging growth and strong sales in Africa, Asia and Europe as of late, but news of the report is still hampering the growth the company thinks they should be experiencing.

Huawei was founded by Ren Zhengfei, a former Chinese military engineer. It got its start by selling imported telecom equipment and moved to manufacturing its own equipment. Besides reporting on the financial status of the company, Meng commented that it was trying to "honor its commitment to transparency." The company still claims it is owned by its employees and there is no truth to statements claiming the Chinese military or government has any ownership.

Whether the report will have any further impact on the company can only be proven over time, but Huawei says it now serves 45 of the 50 biggest telecom carriers in the world. This gives it access to the largest markets in the world and with an annual investment of $4.7 billion for R&D this year, the company will continue to grab larger market shares.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Jamie Epstein

Apple to Reassess its Chinese Marketing Approach

The Chinese market is at the top of the list of every CEO that is heading a major corporation. Apple like other companies wants the Chinese mobile market but has priced itself out of the market. The average Chinese citizen can’t even think about buying Apple’s cheapest product much less the iPhone. With 1,091.9 billion active customers as of November 2012, the mobile customer base is more than the combined population of North America and Europe.

While there is a significant opportunity for Apple in this location, the company has to take a new approach if it wants a larger share of this market.

The three largest mobile companies in the country include: China Mobile, China Unicom and China Telecom who have 703 million, 232.9 million and 155.5 million customers respectively. These companies realize the average monthly salary in China is about 4,672 Yuan or $730 in the biggest cities while smaller cities and provinces have lower annual salaries. That is why a company that is 99 percent smaller than Apple is outselling it with a product that is very similar to the iPhone.

The Coolpad 8060 sells for less than $100 or 619 Yuan and although it is still more than 10 percent of the monthly salary for someone living in Beijing, it is far more tolerable than an iPhone. This concept so far has been eluding Apple and if it wants to stay relevant in the world market, the company will have to start introducing new product sthe emerging markets of the world can actually afford.

The developed world cannot sustain the profits the company is experiencing because average ownerships of Apple smartphones is around 22 months. And with the introduction of new models from Samsung and other companies, other markets have to be explored for long term sustainability.

It is has been rumored that the company will soon be introducing iPhones in the $99 to $149 range for these developing markets. This news is going to be welcomed for shareholders of the company as it has seen a 23 percent decrease of its smartphone sales in the third quarter of 2012 compared to that of the first quarter of the same year. With a total of $5.7 billion in sales in China, Apple generates around 16 percent of its worldwide total from this country. If the new line of phones are introduced later this year as expected, the company will likely capture a larger share of a very desirable mobile market.

Edited by Jamie Epstein

Authentidate to Introduce Mobile Telehealth Solutions

Almost every company these days heavily relies upon a mobile platform for key business operations or they are in the planning stages to implement one. The health industry is not any different and as hospitals, healthcare providers and insurers are trying to find ways to cut costs, mobile applications and devices are increasingly becoming a reliable source for providing telehealth services. Authentidate Holding Corp. is the latest company to use mobile devices and application to improve certain task, and it has just revealed that it is going to introduce a mobile telehealth tablet and software app to meet the rapidly expanding mobile telehealth market.

The company provides secure Web-based telehealth products and services and according to company officials, this market will grow to almost $7 billion this year. Healthcare providers are being forced to cut costs across the board and mobile telehealth is one of the most effective ways to reduce costs while still providing good healthcare services to patients remotely. The mobile products will be available by February 2013 after the testing and quality assurance procedures are complete.

The mobile platform will provide patients with smaller devices that will give them more mobility, built in Bluetooth connectivity for vital signs, cellular data communication and live audio and video chat capabilities. Having these options available to you anytime there is an emergency is invaluable.

"Our new mobile telehealth tablet and our telehealth App for user-supplied tablets or smart phones are designed to address the needs of mobility in the telehealth marketplace. Mobile patients (patients that are not home-bound) represent a rapidly growing segment of the patient population that can benefit from a remote patient monitoring program. Patients will be able to use the telehealth tablet or install the telehealth App on their own mobile device,� said Gavin Stewart, vice president of Business Development at Authentidate, in a statement.

The ultimate goal of telehealth is to provide cost saving measures by reducing hospital readmissions and emergency visits. The management software application keeps patients with chronic illnesses on the plans they are currently on by assisting healthcare providers  in monitoring them. By detecting problems much earlier when they are still manageable saves the patient from enduring extensive procedures and the hospital from spending large amounts of money.

Patients are reviewed by their healthcare provider through a secure Web interface that solution powers. During this connection, the doctor or nurse can go over the individual’s vital signs and talk to the patient to determine if everything is going well. This two way communication gives the doctor a chance to assess the overall health of the patient. Another added benefit of this interaction is it personalizes the doctor/patient relationship because it is in an informal setting and the patient is more relaxed. This will help the doctor encourage vital suggestions and push the patient to do better by living a healthier lifestyle.

Edited by Jamie Epstein

Jorge Colombo’s iPad Finger Paintings

January 21, 2013


“‘Newsstand’ is the first piece I ever did on an iPad,� says Jorge Colombo, about this week’s cover. “I started drawing on an iPhone at the beginning of 2009, and, at the time, I liked being able to work so small. I got so used to the size that the first time I used the iPad, it felt like I had a pinball machine in front of me. In time, however, I became more proficient on the tablet and started using more lines and more detail. To the point that now, it feels primitive indeed to draw on the iPhone.�

“I put all my recent work on a blog,� he continues. “These days, I only work on the tablet. The honeymoon is still not over, but I do miss the excitement of the first date. We—the medium and I—are used to each other, so it will never be as fun as when we were discovering each other.“

See below for slide shows of recent images by Colombo.

Paintings of Vinalhaven Island, Maine, one of Colombo’s favorite places in the East Coast, drawn on the iPad.

“Recliners,� by Colombo.

Colombo paints on site at TED Talks in March 2012.

Get the full contents of the magazine, with multimedia extras, on iPhone and iPad. Available at no extra charge to all digital and print-plus-digital subscribers from the App Store.
Click here for information on all of our apps, tablet and mobile editions, and more.

Good Technology Survey Shows BYOD Continuing to Grow

January 22, 2013

By Stefania Viscusi, Assignment Desk Editor

People like their personal devices. There’s a certain amount of attachment that people get to the devices they pick and grow familiar with. As such, it’s no surprise that BYOD continues to be a popular trend, as found in a survey from Good Technology.

According to the survey, 76 percent of businesses currently support BYOD, with 13 percent planning on implementing a policy to support it in the coming year, and another six percent considering it. Only a meager five percent are still holding out against BYOD and refuse to support it, and who’s to say that will last? After all, the last time this survey was taken there were nine percent holding out, so it’s likely that by next year, more will be considering it.

BYOD is reaching across the world as well, with companies extending BYOD practices to multiple countries. It does tend to be more active in larger companies, with 2,000 or more employees, but that’s understandable, especially considering how much they’re saving by not having to provide employees with company-issued devices. About half of the companies who support BYOD tell employees that they have to cover the costs, but it’s something employees are willing to pay in exchange for the convenience.

Furthermore, while some of the biggest concerns about BYOD are security and regulatory compliance, that has not been slowing down the adoption of BYOD by much. Companies continue to adopt policies for it, taking consideration and regulations into consideration to make sure their data is safe.

This survey shows that BYOD continues to grow nicely as more and more enterprises embrace it, and employees are happy for it. Sure, it may cost them a little extra out of their own pockets, but given how much most prefer being able to use their own devices for work and play, the cost doesn’t seem to be a concern. Companies are also appreciating how BYOD allows employees to work wherever they are, in or out of the office, so it’s a win for everyone.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Amanda Ciccatelli

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