Street view quiz

Introduce a new cool website: www.streetviewquiz.com, it has many interesting questions based on Google map with street view. All information a player need to answer a question is entirely or partly from Google map with street view. Come and solve them, good luck!

Street View Game

Street view quiz

Introduce a new cool website: www.streetviewquiz.com, it has many interesting questions based on Google map with street view. All information a player need to answer a question is entirely or partly from Google map with street view. Come and solve them, good luck!

Street View Game

Yellowfin Offers Free BI Software to Students and Not-for-Profits

Yellowfin, a vendor of international Business Intelligence or BI software, will now provide software licenses to students and teachers for no extra cost. The software, which can be used for classroom training, will also be offered to not-for-profit enterprises.

The software licenses will be made available by Yellowfin for educational purposes only and its. library of web-based training assets, are accessible via the Yellowfin website, and specific YouTube (News - Alert) channel, Yellowfin Team, will be provided to train Yellowfin students. A fixed number of licenses are also available for no extra cost for not-for-profit enterprises. Interested organization can visit the website to see if they are eligible.

According to Rabie, Yellowfin is aware that the deficiency in international analytics skills must be resolved in order for business analytics to be used by majority of enterprises. The organization is therefore providing BI software to students and teachers for no extra cost.

Rabie said, “Secondly, the BI and analytics skills shortage in the global workforce will undoubtedly prevent organizations from using their rapidly growing data assets to their fullest potential. We need to assist academics, and academic institutions, to enable the next generation of information workers with the skills they need to exploit Big Data. If we fail to close the current knowledge gap, many organizations will simply continue to lump analytic responsibilities on their current IT departments, and experience poor ROI as a result. To realize best practice BI, you need the right technology and the right skills.�

According to Peter Sondergaard, senior vice president and global head of research, Gartner (News - Alert), the BI and analytics industry is experiencing talent deficiency. With the dismal outputs from the public and private education systems, only 33 percent of the IT jobs are expected to be taken up.

Edited by Ashley Caputo

Mayo Medical Laboratories Call Center Certified as ‘Center of Excellence’ by BenchmarkPortal


Mayo Medical Laboratories Call Center Certified as 'Center of Excellence' by BenchmarkPortal

May 16, 2013


By , TMCnet Contributor

For the second year in a row, Mayo Medical Laboratories’ customer service center has achieved the 2013 Center of Excellence distinction from BenchmarkPortal (News - Alert), a global player in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting.

In order to earn certification as a Center of Excellence, Mayo Laboratory Inquiry underwent a rigorous benchmarking process.  A team from BenchmarkPortal audited and verified the center’s key performance indicators and compared that data to data from other peer organizations.

BenchmarkPortal CEO Bruce Belfiore said: "A great contact center operation reflects its management's passion for balancing the demands of high quality and low costs. Mayo has shown its ability to achieve that balance through its objective performance metrics. We have validated its metrics and have certified that Mayo is, indeed, among the best in its industry. I congratulate Mayo on a job well done.�

Established in the year 1995, BenchmarkPortal now hosts the world's largest call center metrics database. Led by Belfiore, the team of BenchmarkPortal has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry.

BenchmarkPortal helps contact centers reach peak performance in operational effectiveness and efficiency, so that they realize increased levels of agent and customer loyalty.

Mayo Laboratory offers the best care to every patient everyday regardless if the patient is being taken care of at one of the Mayo Clinic Sites or any other hospital throughout the world. The call center provides customer service 24/7 x 365 days a year.

Earlier this month, TMCnet reported that Proctor Financial, Inc., a wholly owned subsidiary of Brown & Brown, has earned the prestigious call center certification from BenchmarkPortal.

Edited by Ashley Caputo

American Airlines Puts mCommerce in Attending Hands, Experiences Mild Turbulence

May 16, 2013

Leave it to mobile commerce to bring network ready mobile devices to the skies. Ever since the days of the Nintendo GameBoy, flyers have been looking to bring their own forms of electronic entertainment have been encountering an annoying resistance of technology. Innovations of inflight entertainment aside, flying has not been very technology friendly. The demand for mobile commerce solutions is coming from the demand of consumers.

It looks like American Airlines is ready to make the commitment to mobile tech on planes, but are they going about it properly? Having made the news months ago when it issued over 16,000 tablets to its flight attendants, flyers with the airline have been experiencing first class meal service transactions by way of Samsung Galaxy devices.

Image Via Tabtimes

It isn’t surprising that American Airlines specifically is the one providing this mobile service to customers, as every attendant has been given a tablet to use, but the ubiquity of the technology is. On a flight to Dallas aboard a 757 belonging to American Airlines, Chuck Martin, editor of mCommerce Daily over at MediaPost, was served via an attendant operating an Android POS app and he was on one of the few models of plane the airline owns that isn’t outfitted with Wi-Fi.

The motion of mobile commerce to the skies has come as satellite connections are promising to make getting online in flight even easier than it already is for American Airlines customers on the other 90 percent of the company’s aircraft outfitted with Wi-Fi. Technology making commerce more efficient and accessible in the skies is not only welcome, but has been long awaited.

Not everyone is on board with in flight sales over their company provided tablets, however. Use of the tablet system on Martin’s flight was optional, with his server telling him that some attendants still opt for pen and paper order-taking methods.

Therein lies the true problem with bringing any kind of technology into a space that has so staunchly resisted it for so long. Proper training must be provided for all employees using the devices and mobile service needs to be complete if customers are to really benefit from mobile commerce. Placing the owness in an employee’s hands without enforcement takes power out of the consumer’s control over how they want to interact with their purchase. Mobile commerce should give consumers more accessibility options, not fewer. Perhaps the implementation would be better served through a BYOD policy if flight attendants are reluctant to use their Galaxy.

Edited by Ashley Caputo

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ICANN still having Problems with Top Level Domain (gTLD) web site suffixes

Spring is in the air in the Northern Hemisphere, and unfortunately almost like clockwork that means the ICANN (the Internet Corporation for Assigned Names and Numbers) is back in the news because of its continuing attempts to rollout as many as 1,400 new Top Level Domain (gTLD) web site suffixes. It seems like no good deed goes unpunished, and that this is turning out to be a lot harder than expected.  

Last year around this time ICANN put a stop on their “Digital Anarchy� lottery system for handing out the hugely needed suffixes as concerns grew about companies either gaming the system or being shut out with potentially catastrophic impacts on their brands. Having in their own minds addressed those problems, in late April of this year ICANN announced that it would push back the rollout data of gTLDs) from June to August. Speculation is that in the face of concerns raised not just by commercial entities and other organizations, such as law enforcement agencies and ICANN’s own Government Advisory Committee (GAC), ICANN is not going to hit that August date either.

What comes after that dot in a web address may not seem that important to us, but what is at stake is billions of dollars. The concern is that the winners really will go the spoils, and without adequate protective measures in place not only is ICANN in the position of ultimately picking market winners and losers, but also not acting to protect consumer interests (think phishing expeditions on a grand scale) as well. This may sound like it is arcane and plumbing, but it is way more than that. 

Advertisers are not happy with ICANN

As a measure of what is at stake and why the August date is threatened you need to do nothing more than read the latest coming out of none other than the influential National Advertisers Association (ANA) in the U.S. Rather than paraphrase, below are the highlights ANA’s concerns. 

“The Association of National Advertisers (ANA), representing the interests of major global advertisers, has long expressed concerns about the rush to deploy these gTLDs before ICANN has adopted sufficient trademark and security and stability protections for consumers and brand holders.  ANA filed comments with ICANN to its proposed Registrar Accreditation Agreements (RAA) and filed comments regarding the GAC advice given to ICANN in the Communiqué delivered at ICANN’s Beijing meeting last month. In fact,

  •          ANA recommends that the organization must finalize the accreditation agreements with registrars that will manage the domain names before any new gTLD contracts are approved and hold these registrars responsible for applicants complying with the RAA.
  •          ANA called on ICANN in particular to reconsider its earlier decision that allows for the singular and plural forms of suffixes (e.g., “.couponâ€� and “.coupons,â€� and “.autoâ€� and “autos.â€�), which ICANN so far seems to believe will somehow not confuse consumers. These virtually identical suffixes could lead enterprising applicants to apply for the plural (or singular) forms of popular TLDs intending to mislead or otherwise harm consumers.â€�

ANA concludes that ICANN is in a rush to judgment here that could produce irreparable harm and that they need to take a deep breath before proceeding. I have left the links in because they provide a terrific insight at a very detailed level into all of the issues that are in dispute.

That said, as in most commercial dust ups, the old saying that “where you stand depends on where you sit,� seems applicable. The fact of the matter is another old adage might be just as applicable. The one that says, “Doing nothing is not an alternative.�

 Without addressing the accreditation process of registrars, which understandably is a major concern because authentication of being a viable interested party is critical to the success of the process, the point about customer confusion seems like an instance where adjustments could be made if consumers were “confused.� In fact, it is a bit surprising that ANA has taken this position since domain name poaching is as old as the Internet. One would think that from a pure risk mitigation perspective that commercial entities would like to be able to surround their primary domain with similar forms of it as a means of protection.  

Where all of this is heading is problematic. The need for additional gTLDs in undeniable. It has been for a long time, and everyone knows it and ICANN for better or worse is responsible for implementing and expansion to accommodate the growth of commerce. The fact that this is so political was to be expected, but at some point action needs to be taken. We can only hope that when springtime comes around next year, that some kind of rough justice will have prevailed and brand holders will be back to marketing rather than worry about domain names.   We shall see.

Edited by Ashley Caputo

Commissioner Robert M. McDowell to Join Hudson Institute as Visiting Fellow

Hudson Institute, a nonpartisan policy research organization announced on Thursday that Commissioner Robert M. McDowell will serve as a Visiting Fellow at the organization once he leaves the Federal Communications Commission later this week, the Sacramento Bee reports.  

McDowell, who has been a member of the Federal Communications Commission since 2006, will work in the Center for the Economics of the Internet at the Hudson Institute, where he will be directed by Senior Fellow Harold Furchtgott-Roth.

Hudson Institute is delighted at the addition, indicates its president and CEO, Kenneth R. Weinstein, stating: “My colleagues and I are excited to add Commissioner McDowell's deep knowledge and insight of telecommunications policy to our team. A healthy, innovative Internet and wireless industry is vital to America's future prosperity."

During his years at the Federal Communications Commission, McDowell worked to forge bipartisan consensus in adopting communication policies to promote economic expansion, investment, innovation, competition, and consumer choice.

Before joining the Federal Communications Commission, McDowell was senior vice president for the Competitive Telecommunications Association and served as the executive vice president and general counsel of America's Carriers Telecommunications Association. 

McDowell has been a prominent advocate of a free Internet that is safe from government intrusions. He argues that Internet governance works best through the non-governmental “Multistakeholder Model,� a governance structure which looks to bring stakeholders together to participate in the dialogue, decision making, and implementation of solutions to problems and goals of interest.

McDowell strongly opposes attempts by other nations, such as China and Russia, to give the International Telecommunications Union (ITU) jurisdiction over many Internet governance matters.

It was widely believed that McDowell would be a front runner for Chairman of the Federal Communications Commission if Mitt Romney would won the 2012 presidential election.

He holds degrees from both Duke University and the College of William and Mary's Marshall-Wythe School of Law.

Edited by Ashley Caputo

Exchange Reporter Plus Gets A Little More Plus With Auditing Capabilities

When it comes to issues of IT management, reporting software goes a long way to provide the kind of help that users need to better keep track of the goings-on on the server, network, and the like. For an Exchange server, this is particularly important, and ManageEngine's (News - Alert) Exchange Reporter Plus has long sought to provide the kind of management capabilities that users need most. Recently, ManageEngine announced that the "Plus" in Exchange Reporter Plus got a little more so with new features.

ManageEngine's Exchange Reporter Plus now boasts both change auditing and mailbox access monitoring functions to its lineup, which allows the software to not only report on incidents related to Exchange events, but also provide alerts where necessary, especially when those incidents have security implications. This allows users to throw a little extra into e-mail security and compliance programs to not only prevent data from going where it shouldn't, but also for keeping the increasing body of regulators happy.

With the penalties for failing regulators reaching whole new heights, those companies subject to HIPAA, for example, can expect fines of $1.5 million for failing to comply with security procedures established, having that level of Exchange auditing capability is vital to the long-term security and health of a business.

With more companies about to fall under HIPAA thanks to the HIPAA Omnibus Rule, including companies that previously hadn't fallen under the "healthcare" net like Web design,having that layer of protection is important yet often left behind due to the current setup of many Exchange systems. User actions, permissions, and the like can find themselves in separate systems, so keeping track of it all can be difficult.

But with the newly enhanced Exchange Reporter Plus, many of the functions of reporting that were formerly difficult are now much, much simpler. For instance, mailbox logon reports are now offered up by user logon activity, by non-owner report to show when other users are in mailboxes not their own, and a server-based report to bring it all together.

Permission change reports are also available, covering the standard, the overall, and for "send-as" permission changes. Changes made to overall mailbox properties get moved front and center as well - in both activated / deactivated reports and a moved report - as well as reports for whenever an Exchange store is mounted or dismounted.

Those interested in picking up the newly-modified Exchange Reporter Plus can do so right now, as it's available out at ManageEngine's website for $295 to start, going on from there in terms of overall licenses and the like. However, those not sure if Exchange Reporter Plus is what's needed can instead take on the 30-day evaluation edition instead.

Having the necessary resources to protect and manage a server's activity is important. Not just in terms of the potential price of failure to do so, but in the larger sense of better protecting the data of those who depend on having such systems up and running. ManageEngine has clearly taken a step in the right direction toward offering powerful yet accessible protection systems for users, and hopefully, this will yield much better overall systems for those involved.

Edited by Ashley Caputo