FrontRange, a provider of Hybrid IT Service Management solutions, unveiled the HEAT 2013, a service management solution that can support on-premise, multi-tenant cloud and/or hybrid deployments from a single, unified platform.
Udo Waibel, CTO of FrontRange, said, â€œFrontRange is committed to rapid and ongoing innovation and the development of our Hybrid platform is another example of how our product development roadmap responds to current industry trends and customer needs.â€�
Serving the needs of thousands of global customers, FrontRangeâ€™s HEAT service management platform is capable of integrating voice and workflow automation with client management applications. The services are optimally delivered on-premise and in the cloud.
The HEAT 2013, which will be available from end of May, 2013, will feature capabilities such as a new user interface that offers a streamlined and context-based user interface for improved analyst efficiency, and the ability to post messages directly to specified service teams, social groups and/or user profiles.
The My Watch List feature enables one-click access to recent work or accessed items enhancing service analystâ€™s productivity. The customizable UI helps organizations to adjust the look and feel in alignment with branding on a self-service and service analyst user interface (UI).
According to officials, the HEAT Cloud Connect feature will ensure tighter integration with external applications by triggering workflow advancement when jobs are created or when a specific object field is updated.
The new Web services APIs enable the ability to populate service requests and leverage advanced search capabilities. Also languages supported include German, Dutch and Portuguese besides English, French and Spanish.
Heat 2013 also features IE 10 support using which customers can migrate to and/or from a cloud or on-premise deployment. The configuration management tool simplifies set-up and configuration to ensure proper change management. The integrity of a customerâ€™s existing configurations can also be transferred with FrontRange upgrades, added officials.
â€œHEAT allows customer application configurations to seamlessly migrate between cloud and/or on-premise delivery to provide customers the flexibility of choice, advanced capabilities and complete end-to-end service management offerings,â€� Waibel added.
Edited by Rich Steeves