February 18, 2013
By Anil Sharma, TMCnet Contributor
Prosody S runs on a Windows or Linux host to provide telephony resources for platforms such as contact centres, IP-PBXs, media servers, fax servers and conferencing products.
A customer application using Prosody S makes, receives and interacts with calls using the Aculab Call API, enabling the integration of telephony with business processes. Licensing on a per channel basis and a distributed architecture enables Prosody S to be cost-effective for systems of any size
Officials with Aculab said that Intelecom Group AS, a provider of hosted contact management technology, has integrated the companyâ€™s Prosody S telephony recourses into its flagship product Connect to create a flexible, multichannel, cloud contact centre solution.Â
Company officials pointed out that this announcement marks the successful culmination of a short term project to develop a single IP-based platform that underlines the longstanding and strong technical collaboration between the two companies.
â€œToday, our focus is on bringing all customer contact together into one easy to use interface.Â By working closely with Aculab and tapping into its sophisticated knowledge and expertise, we can provide our customers with a unified contact centre environment that harnesses the power of multiple consumer devices and accommodates the latest trends such as social media interaction,â€� said Torkel Engeness, chief executive officer at Intelecom Group AS, in a statement.
In December 2012, Intelecom launched the latest version of â€˜Connectâ€™ designed to accelerate customer interaction and provide administrators with powerful self-provisioning facilities, as well as enabling tighter integration with corporate systems.Â Â
David Samuel, global sales and marketing director of Aculab, said that many organisations, ranging from the smallest SME up to multinational corporations, rely on robust contact solutions to maintain customer loyalty and drive new revenue streams.Â
â€œOur innovative technology combines both traditional and IP-based voice processing capabilities such as interactive voice response (IVR), call progress analysis (CPA) and automatic call distribution (ACD).Â This gives forward-thinking developers like Intelecom the scalable building blocks they need to deliver technical and commercial excellence to their customers,â€� said Samuel.