December 27, 2012
FaaS helps enterprises to enhance the capabilities of their contact centers making them more flexible, reliable, scalable and cloud-based. LiveOps will now be able to offer customers differentiated IP services and better VoIP technology. This enables the provision of multi-modal communications between peered wireless, wireline and VoIP service providers, contact centers, and enterprises.
Margaret Norton, general manager, Enterprises, at IntelePeerÂ (News - Alert) said, â€œIntelePeerâ€™s Fluent federation service empowers enterprises and contact centers around the world to easily bridge their disparate IP networks, provide a path to emerging premium services and features, and reduce their costs associated with network connectivity.â€�
IntelePeerâ€™s Fluent FaaS uses its CloudWorx platform to offer carrier-quality services over public or private IP connections on the cloud. CloudWorx leverages the SuperRegistry directory of more than 450 million phone numbers.
LiveOps joined IntelePeerâ€™s Fluent FaaS as the latter was selected by BroadSoftÂ (News - Alert), a global provider of Internet protocol-based communications services delivering interactive communications experience to customers.
Mark Westover, senior vice president, Finance and Operations, at LiveOps said, â€œAs a cloud contact center platform provider for mission-critical customer service, it's vital for us to partner with best-in-class service providers. By including IntelePeer in our partner community, LiveOps is well-positioned for next-generation telecommunications technology needs.â€�
â€œJust as one of the major benefits of the LiveOps platform is the cost-efficient cloud, IntelePeerâ€™s fluent service enables us to offer an alternative to the PSTN with additional capabilities and improved cost efficiency,â€� Westover added.
IntelePeer CoreCloud SIP trunking has been integrated with hosted MicrosoftÂ (News - Alert) Lync unified communications deployments offered by Chinook Communications. Chinook Communications is a telecommunications provider that offers Microsoft-supported Lync Server 2010 Multitenant Pack for Partner Hosting.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Â Stay in touch with everything happening at ITEXPOÂ (News - Alert). Follow us on Twitter.
Edited by Amanda Ciccatelli