Mayo Medical Laboratories Call Center Certified as 'Center of Excellence' by BenchmarkPortal
May 16, 2013
For the second year in a row, Mayo Medical Laboratoriesâ€™ customer service center has achieved the 2013 Center of Excellence distinction from BenchmarkPortalÂ (News - Alert), a global player in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting.
In order to earn certification as a Center of Excellence, Mayo Laboratory Inquiry underwent a rigorous benchmarking process. Â A team from BenchmarkPortal audited and verified the centerâ€™s key performance indicators and compared that data to data from other peer organizations.
BenchmarkPortal CEO Bruce Belfiore said: "A great contact center operation reflects its management's passion for balancing the demands of high quality and low costs. Mayo has shown its ability to achieve that balance through its objective performance metrics. We have validated its metrics and have certified that Mayo is, indeed, among the best in its industry. I congratulate Mayo on a job well done.â€�
Established in the year 1995, BenchmarkPortal now hosts the world's largest call center metrics database. Led by Belfiore, the team of BenchmarkPortal has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry.
BenchmarkPortal helps contact centers reach peak performance in operational effectiveness and efficiency, so that they realize increased levels of agent and customer loyalty.
Mayo Laboratory offers the best care to every patient everyday regardless if the patient is being taken care of at one of the Mayo Clinic Sites or any other hospital throughout the world. The call center provides customer service 24/7 x 365 days a year.
Earlier this month, TMCnet reported that Proctor Financial, Inc., a wholly owned subsidiary of Brown & Brown, has earned the prestigious call center certification from BenchmarkPortal.
Edited by Ashley Caputo