TMCnet Hosted IVR Week in Review

February 16, 2013

By Carlos Olivera
TMCnet Content Producer

This week in Hosted IVR news, ValidSoft Voice Biometric Technology got the good news it has been waiting for. The company finally passed the national Institute of Standards and Technology (NSIT) Speaker Recognition Evaluation verification tests.

With the validation, ValidSoft will now offer clients access to a fully integrated, multi-layer and multi-factor authentication and transaction verification platform.

"We are delighted with our achievement at the NIST Speaker Recognition challenge. We firmly believe that voice biometrics will play an integral part in payment fraud prevention as more of us use our mobile phones to make money transactions. Using a voice print to authenticate a customer and verify transactions provides a natural and efficient security layer,� said Pat Carroll, CEO of ValidSoft in a statement.

Visa recently launched a plug-and-play mobile money platform and Aircel (News - Alert) and ICICI Bank are among the first clients to adopt the new service. The service is a new way to deliver mobile financial services to unbanked customers.

Through the service Visa will be able to host and manage all aspects of mobile money program on behalf of the provider. Some of the managing aspects will include customer enrollment, transactions processing, authorization and others.

“Through the Visa hosted and managed service, Aircel is now able to partner with local banks to offer our mobile subscribers access to money services that will simplify their financial lives,� said Geoff King, head of Mobile Banking, Aircel. “We begin with our partnership with ICICI to offer customers the ability to send cash across the country securely, to top up their prepaid mobile accounts, and pay their utility bills.�

Finally in Hosted IVR news, Enghouse (News - Alert) debuted its latest version of its solution called Contact Center: Service Provider. Enghouse provides technology to maximize the value of every customer interaction and this new solution will be an all-in-one virtual contact center suite. With real-time monitoring and enhanced alerts, the new service is capable of lowering TCO.

 “We are confident that the enhancements to our leading cloud contact center solution will make the product even more accessible and attractive to service providers in this space, helping them drive competitive edge in an increasingly competitive marketplace,� said Alex Black, chief technology officer at Enghouse Interactive (News - Alert) commented in a statement.