TMCnet IVR Week in Review

February 17, 2013

By Allison Boccamazzo, TMCnet Web Editor

A lot has been going on in the interactive voice response (IVR) space. From new releases to the latest trends and insights, this is where you’ll find all of the most interesting IVR-related news of the week!

This week, Visa revealed that it was integrating IVR technology into its new mobile managed service, VisaNet. By enabling its new plug-and-play mobile money platform to be access via multiple channels including self-service IVR, consumers so far in India and Rwanda can enjoy the service, hosted in Visa’s managed data centers which are built on Fundamo’s (News - Alert) technology, a company that Visa acquired back in 2011 and has been successfully deployed worldwide.

“We applaud the pioneers in Africa, Asia and the Middle East who have launched closed-loop mobile financial services and reached so many consumers so quickly,� commented Bill Gajda, head of Global Mobile Products for Visa Inc. in a statement. “As demand grows, so does the cost and complexity to maintain these services. Visa’s new mobile money platform is designed to allow mobile operators and financial institutions to focus on their core business, while leaving the management of their mobile money service to Visa.�

Also this week, it was revealed that IVR is working to lessen the effects of cancer treatment. Not only did it help spread important information and messages regarding the swine flu – or H1N1 – flu that happened back in 2009, but it’s now working with the PROST8CARE program, which develops content with the assistance of four oncology nurses and four oncologists provided through the Prostate Cancer Foundation, TMCnet reported this week.

Developed by mHealth solutions company Mobile Commons, Sanofi US and the Prostate Cancer Foundation, this IVR-based program will work to push out information to participating cancer patients via text messages and will include information such as diet tips and dealing with the side effects of chemotherapy.

Wrapping up this week is news concerning the next Xbox release – specifically, that it is being rumored to include significant speech recognition technology, TMCnet writes. It will work by including sensors that will inform the console of when someone is in and out of a room. This seems to be highly influenced and telling of Siri-like speech technology, which has spurred quite a movement since its introduction.

To learn more, check out the full report here.

That’s going to do it this week for the latest news in the IVR space. To see what’s new next week, be sure to check back in same time, same place – only here at TMCnet.